SHIPPING & DELIVERY
HOW MUCH IS DELIVERY?
Standard shipping rate is R85. FREE delivery for orders over R800. We currently ship to SA street addresses only.
Please note that there will be a R85 surcharge on items that need to be returned/exchanged. The fee will be deducted from the garment’s purchase price when we process your refund.
If you are not completely satisfied with your purchased item, you can return it within 14 days of delivery, provided
the item still has all the labels and tags attached to it
the item is not missing any accessories or parts
the item is unused/unworn
We will collect the product from you at arranged time. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take 5 - 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
HOW LONG DO I NEED TO WAIT?
Delivery time for all items in stock is approximately 5 to 7 working days.
For items made to order please allow 4-5 weeks for manufacturing lead time plus additional 5-7 days for delivery.
We will send you an email with tracking details as soon as the courier collects your package.
WHY DOES MY ORDER TAKE SO LONG?
Because we are a small independent brand and we will have to make your item from scratch. Each item needs to be manufactured, quality checked, packed and shipped from our studio in Hermanus.
RETURNS & EXCHANGES
HOW DO I RETURN MY PURCHASE?
- Email us at firstname.lastname@example.org, providing the order number and name of the product and specify the reason why you’d like to return your order.
- We will arrange collection with our courier services so please confirm collection date and address.
- Pack your purchase in the original package sent to you with your order.
- Send it to Fashion MT Studio at 151 Main Rd, Hermanus, 7200
- Refund will be processed within 10 working days after we receive your package.